What We Collect and Why We Collect It
When you open an account with us, we collect the information you submit: your name, email address, contact number and any identity documents required for account verification. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record transaction references and wallet identifiers
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— not your full wallet PIN or password, which never passes through our systems. We also collect device data such as browser type, operating system and IP address, primarily to detect unusual login activity and keep your account secure. If you reach out through our support
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channel, we retain that conversation to track resolution and improve the service. We do not sell your personal data to marketing companies or unrelated third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those processors need to complete
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your transaction. Retention periods vary by data type: account records are held for as long as your account is active and for a period thereafter as required by applicable law in your eligible region. You have the right to request access to the data we hold
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about you, and you can ask us to correct inaccurate records at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.